Order & Postage information
COVID 19 Updates
Due to COVID19 there has been some changes to our normal processing and shipment times. Please read the below carefully.
Due to current restrictions please allow up to 5-7 business days for your order to be packed and shipped. You will receive an email notification with your tracking details, this process has not changed. Please use the tracking link to keep track of your order. Please check this link before contacting me.
Unfortunately COVID19 has caused delays in shipping through Australia Post. Please allow extra time for your order to be delivered. Australia Post has advised us that it could take up to 3 weeks for standard delivery and 2 weeks for Express. If you need an order urgently please upgrade your postage to express post. Unfortunately, these delivery times are out of my control. Please allow extra time on postage during this time. Copper Lane is not responsible for any delays due to COVID19.
For more information please visit the Australia Post website.
To keep myself and my wonderful customers safe I have implemented extra steps to protect us. This includes wearing a mask, using hand sanitiser and wearing gloves when making and packaging orders.
Thank you so much for your understanding. We're all in this together!
Running your own business can be very hectic sometimes, especially when you take care of a little human, run a household and work part time as well. Copper Lane Creations is run by the one and only, ME. I ask please be patient when placing an order. All orders are made and packed with love and care by me and I will endeavor to get all orders out in the expected processing time of 3-5 business days. Please see below for further details on processing times.
Shipping & Postage
Please allow 3-5 business days for your order to be processed, made and dispatched. During peak periods (Christmas) please allow 3-7 business days. No orders are sent out on public holidays or weekends..... girl needs some time off.
All orders over $80 receive FREE standard shipping - within Australia only. No code needed.
Standard Post flat rate shipping: $9.00
Express Post flat rate shipping: $12.00
Paying extra for Express posts ensures your order is sent through the express channels in Australia Post. This option is not an 'express order' service. The expected processing time of 3-5 business days still apply to express post options. Postage costs can change without notice. The above costs are in keeping with Australia Post pre-paid satchel costs.
All orders are sent through Australia Post, this is a tracked service, your tracking number will be sent via email after your order is fulfilled. For standard shipping Australia Post can take up to 10 business days to deliver your order. Express Post can take up to 3 business days to deliver. Unfortunately, these delivery times are out of my control. Please allow extra time on postage during peak periods. Copper Lane is not responsible to Australia Post delivery times.
Copper Lane will not be held responsible for any lost items, once sent to Australia Post. It is your, the customers responsibility to check the tracking information sent.
If you have any questions about the tracking of your parcel, please call Australia Post on 1800 101 318 or visit their website.
Please check your shipping address carefully. Copper Lane is not held responsible for any orders being returned to sender. If it is returned back to us, it is then up to the customer to pay the extra postage fee for the items to be sent back out.
Local or Market Pick Up
PICK UP ORDERS ARE CURRENTLY UNAVAILABLE DUE TO COVID 19
Local or Market pick up is available by request only. Please contact me by using social media or email email@example.com before placing your order. I will provide you the local or Market pick up code to apply to your order, this will eliminate the postage cost. If for any reason you are unable to pick up your order an invoice will be sent to you to pay for the postage costs. Postage dates then apply. Please note the standard processing time of 3-5 business days still applies to Pick Up orders.
Local pick up is only available 7 days a week between 10am - 4pm. For any reason I am not available during these times I am able to leave in a safe place for you to pick up. Copper Lane is not held responsible for any stolen to damaged goods left for pick up. I am located in Chirnside Park, Melbourne, Victoria.
Market pick up is only available during market dates and hours. Market pick ups needs to be organised at least 1 week in advance to ensure the order is ready. Currently Copper Lane is only selling at Yarra Glen craft markets. Please see our social media channels for market updates.
Copper Lane is a handmade business, so you are paying for handmade products. All prices online are introductory prices and can change without notice. I try and keep my prices as low as I can however the prices listed online are considering the costs of supplies and my time to make and pack every piece/order. Market prices can vary to online prices, this is because at markets I sell directly to the customer without adding packaging and handling costs.
Only one discount code can be used per order. All orders over $80 receive FREE standard shipping - within Australia only, this is applied AFTER the discount code is entered. If you order totals under $80 after the code is applied shipping costs will be added.
I am currently not set up for international shipping. Postal address within Australia only.
Thank you for shopping with Copper Lane Creations.