Frequently Asked Questions

Have a question about Copper Lane Creations or our handmade polymer clay earrings?

I've answered some of the most common questions below. If you can't find what you're looking for, please get in touch and I'll be happy to help.

About Copper Lane Creations

Where are Copper Lane Creations earrings made?

Every Copper Lane Creations piece is handmade in my small home studio in Melbourne, Australia.

Each pair is made by hand, so slight variations in colour, pattern, texture and finish can occur. These little differences are part of what makes handmade jewellery special.

What are your earrings made from?

My earrings are handmade using polymer clay, with a variety of finishes and techniques used throughout different collections.

Some designs may include elements such as UV resin, alcohol inks, foil, glitter or other decorative finishes.

Because each piece is handmade, no two pairs will be exactly the same.

Are polymer clay earrings lightweight?

Yes! Polymer clay is naturally lightweight, which makes it perfect for creating statement earrings that are comfortable to wear.

I design my earrings with comfort in mind, so you can enjoy wearing your favourite statement pieces without the heaviness of traditional jewellery.

Are your earrings hypoallergenic?

Yes! Our earrings are made with hypoallergenic earring backings that are lead-free and nickel-free.

The backings are made from surgical-grade stainless steel, making them a great option for customers with sensitive ears.

If you have a known metal allergy or particularly sensitive ears, please contact me before purchasing if you’re unsure whether they’ll be suitable for you.

Caring for Your Earrings

How do I care for my polymer clay earrings?

Polymer clay earrings are durable, but they still need a little care.

To keep your earrings looking their best:

• Store them somewhere cool and dry.

• Keep them away from perfumes, hairspray and other chemicals.

• Avoid prolonged contact with water.

• Don't bend, twist or force the clay.

• Store earrings flat or in a way that prevents them from being crushed.

With a little care, your handmade earrings can be enjoyed for years to come.

Can I wear my earrings in water?

I recommend removing your earrings before showering, swimming or bathing.

While polymer clay is durable, prolonged exposure to water, heat and chemicals can affect the finish and earring components over time.

Ordering

Do you offer discounts?

Yes! I occasionally offer discount codes and special promotions.

Only one discount code can be used per order.

Free shipping is calculated after any discount has been applied. Your order must still meet the $80 minimum spend after the discount to qualify for free standard shipping.

Can I use more than one discount code?

No. Only one discount code can be used per order.

If you have multiple discount codes, you'll need to choose the one that gives you the best value.

Can I request a custom colour or design?

Yes! Custom designs are available at Copper Lane Creations. If you have a particular colour combination, pattern or design in mind, I’d love to hear your ideas.

Custom orders have a 2-week turnaround time to allow for designing, creating and finishing your pieces.

If you have an idea you'd like to bring to life, please get in touch via email or social media to discuss your custom design.

Are your earrings suitable as gifts?

Absolutely! Handmade polymer clay earrings make a lovely gift for birthdays, Christmas, Mother's Day, teachers, friends or simply as a little treat for yourself.

If you're purchasing a gift and would like to include a special message, please get in touch after placing your order.

Returns & Problems

What happens if my earrings arrive damaged?

I carefully pack every order before it leaves my studio.

If your earrings arrive damaged, please contact me as soon as possible with photos of the damage and your order details so I can assess the issue and help find a solution.

What if I change my mind about my purchase?

Because every piece is handmade, please make sure you've selected the correct style, colour and quantity before completing your order.

For information about returns or exchanges, please refer to my store's Returns & Refunds Policy.

Shipping

Where can you find your shipping information?

You can find everything you need to know about Australian and international shipping, processing times, delivery estimates, tracking and local pickup on our Shipping & Orders page.

[Shipping & Orders →]

Still have a question?

If your question hasn't been answered here, please get in touch via email or social media.

I'm always happy to help!

Thank you so much for supporting my small handmade business. Every single order means the world to me. 💖

Sarah xx