Shipping & Orders

Thank you so much for supporting Copper Lane Creations! Every order is handmade, packed and sent with care from my small home studio in Melbourne, Australia.

Here’s everything you need to know about processing times, shipping, tracking and local pickup.

How long will my order take to be made and sent?

All Copper Lane Creations pieces are handmade to order or prepared by hand in my Melbourne studio.

Most orders are packed and sent within 2–5 business days.

During particularly busy periods, such as Christmas, new collection launches or major sales, processing times may take 5–7 business days.

Please remember that processing time is separate from Australia Post delivery time.

If you need your order by a particular date, please allow enough time for both processing and delivery.

How much is shipping within Australia?

We currently offer the following Australian Flat Rate shipping options:

• Standard Post: $12.50
• Express Post: $15.50
• Free Standard Shipping: Orders over $80

Free standard shipping applies once your order reaches $80 after any discount has been applied.

Postage costs can change without notice. 

Does Express Post mean my order will be made faster?

Express Post only affects the delivery speed once your parcel has been sent.

Your order will still take approximately 2–5 business days to be made and packed before it is handed to Australia Post.

If you need your order urgently, please allow time for both the processing period and Express Post delivery.

How long does Australia Post take to deliver my order?

Delivery times can vary depending on your location and Australia Post volumes.

As a general guide:

Standard Post: Up to 10 business days

Express Post: Usually 1–3 business days

These are estimated delivery timeframes and are not guaranteed. Delays can occasionally occur, particularly during busy periods, and once your parcel has been handed to Australia Post, delivery is outside my control.

Will I receive tracking?

Yes! All Copper Lane Creations orders are sent with Australia Post tracking.

Once your order has been fulfilled, you'll receive an email with your tracking number so you can follow your parcel's journey.

Please check your junk or spam folder if you don't see your shipping confirmation email.

Do you ship internationally?

Yes! Copper Lane Creations currently ships to:

New Zealand, Canada, Ireland, the United Kingdom, Singapore, Germany, Belgium, Greece, the Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, Denmark and the USA.

International shipping costs are calculated at checkout based on your destination and selected shipping method.

International delivery times

Express: Approximately 2–7 business days

Standard: Approximately 6–30 business days

International delivery times are estimates only and can vary depending on customs processing, your location and postal service delays.

Do I have to pay customs fees or import taxes?

International orders may be subject to customs duties, import taxes, VAT or other fees when they arrive in your country.

Any additional charges applied by your country are the responsibility of the customer.

USA & EU customers

With the introduction of new tariffs, I have chosen to cover the cost of the applicable tariffs associated with your order. International shipping rates have been adjusted slightly to help cover these costs.

Please note that any additional local import taxes, VAT, customs fees or other charges applied when your parcel arrives are still the responsibility of the customer.

What happens if my order is delayed?

I always do my best to get your order made and posted as quickly as possible.

If your tracking hasn't updated for several days or your parcel appears to be delayed, please get in touch and I'll do my best to help.

Once your parcel has been handed to Australia Post, delivery times and delays are outside my control. During busy periods, please allow some additional time for your parcel to arrive.

For international orders, customs processing can also add additional time.

Can I pick up my order?

Yes! Local pickup is available by request only from my home studio in Chirnside Park, Melbourne.

Please contact me via email or social media before placing your order and I'll provide you with a pickup code.

The pickup code will remove the shipping cost from your order.

Please don't select local pickup at checkout unless you have received a pickup code from me first.

Can I change my shipping address after ordering?

If you've entered the wrong shipping address, please contact me as soon as possible.

I may be able to update your address if your order hasn't been packed or shipped yet. Once your order has been sent, I'm unable to change the delivery address.

Please double-check your shipping details before completing your order.

What happens if my parcel is returned to sender?

Please make sure your shipping address is correct and that someone is available to receive your parcel where required.

If a parcel is returned to Copper Lane Creations because of an incorrect address, an unclaimed parcel or another issue with delivery, additional postage may be required to resend your order.

Please contact me if this happens and I'll help you work out the next steps.

Still have a question about your order?

If you can't find the answer you're looking for, please get in touch via email or social media and I'll be happy to help.

Thank you for supporting my small handmade business. Every order means the world to me. 💖

Sarah xx